Selected dates in 2019 Big Island Family Hawaii Holiday £1499
Selected dates in October 2019 Luxury Hawaii, Las Vegas and Los Angeles Holiday £2695
Selected dates 2019 Los Angeles, Kauai & Honolulu Holiday £2099
Selected dates in 2019 Family Holiday to Big Island & Oahu Hawaii £2190
Selected dates 2019 Canada & Hawaii Holiday £2695
Selected dates in February 2019 Big Island Holiday Special Offer £1990
Selected dates in 2019 New York,Hawaii Holiday Special Offer £1890
Selected dates 2019 Hawaii Island Hopping Special Offer £2490
Selected dates July and August 2019 Luxury West Coast and Hawaii Special Offer Holiday £2590
Selected dates 2019 Hawaii Honeymoon £1795
Selected dates in 2019 Luxury West Coast and Hawaii Island Hopping Offer £2300
Selected dates in 2019 California & Big Island Hawaii Holiday £1895
Selected October dates in 2019 Luxury USA & Hawaii Holiday offer £2490
Selected dates in 2019 USA & Hawaii Holiday £1799
Selected dates in 2019 San Francisco & Honolulu Hawaii Holiday £1850
Selected dates in 2019 Honolulu Waikiki Beach Holiday £1399
Selected dates in 2019 Tailormade Hawaii Honeymoon £1995
Selected dates in 2019 Hawaii, San Francisco & Los Angeles Holiday £2395
Selected dates 2019. Hawaii Island Hopping Family Holiday £2190
Mauna Kea Summit on Your Hawaiian Honeymoon £2545
Selected dates in May and October 2019 Luxury Hawaii, Las Vegas and San Francisco Holiday £2595
Selected dates in 2019 Hawaii, New York, San Francisco, and Los Angeles Holiday £2099
Selected dates in 2019 San Francisco, Hawaii, Los Angeles and Las Vegas Holiday £1995
Selected dates in 2019 Maui Island Holidays £2095
Selected dates Mar / Apr 2019 Twin Centre Hawaii Island Hopping Holiday £1995
Selected dates in 2019 Waikiki Beach and San Diego Holiday £1900
Selected dates in 2019 New York, Honolulu & San Francisco Special Offer £1899
Selected dates in September 2019 Big Island & Waikiki Oahu Hawaii Holiday £1790
Selected dates in 2019 California west coast and Hawaii Islands Holiday £2595
Travel March / June 2019 Las Vegas Hawaii twin centre island hopping trip with San Francisco £2450
selected dates in 2019 Holiday in Hawaii, New York and Los Angeles £2195
Selected dates May 2019 Hawaii and San Francisco Holiday £2195
Selected dates in 2019 Hawaii and Vancouver Holiday £1995
Selected dates in 2019 Hawaii, New York and San Francisco Holiday £2995
selected dates in 2019 Hawaii, San Francisco and Los Angeles Holiday £2495
Selected dates in 2019 Hawaii and Los Angeles holiday £2395
Selected dates in February 2019 Hawaii and San Diego Holiday £2695
Selected dates in 2019 Hawaii and Los Angeles Family Holiday £1695
Selected summer dates 2019 Las Vegas and Hawaii Special offer £2195
Selected dates in 2019 Oahu Holiday Deal £1899
Selected dates in 2019 Luxury Holiday in Maui Hawaii Special Offer £2499
Selected dates in 2019 Luxury Hawaii, New York and San Francisco Holiday £3595
Selected dates in 2019 Hawaii and Santa Monica Holiday £2990
Selected dates in 2019 Multi Centre San Francisco & Hawaii Holiday £2095
Select dates in 2019 Kauai Maui and Oahu Hawaii Luxury Holiday £3790
Selected dates in 2019 Hawaii, Chicago and San Francisco Holiday £2495
Selected dates in 2019 Hawaii, San Francisco and New York Holiday £1995
Selected dates in 2019 Hawaii and Vegas Holiday £2495
Selected dates in 2019 Hawaii, Washington and Los Angeles Holiday £2990
Selected dates in 2019 Hawaii and Los Angeles Holiday £2695
Selected dates in 2019 Hawaii, Las Vegas and Los Angeles Holiday £2495
Selected dates in 2019 Luxury Hawaii and Vancouver Holiday £2195
Selected dates November and March honeymoon holiday Hawaii Island Hopping Holiday £2250
Selected dates in 2019 Luxury Hawaii Honeymoon £2295
Selected dates in 2019 Hawaii and California Family Holiday £1855
Selected dates in 2019 Hawaii Tailormade Holiday £2990
Very Special Indeed
The Hol/Wedding come honeymoon was very special indeed. The Hilton was a very nice hotel and after taking a look at the Hilton Village was happy at ours, The Aston Maui lu motel was not up to the Hilton but as we got beach side accommodation with an exceptional view we were more than happy with it. The Outrigger on the Big Island was another very nice hotel in an amazing location. The Holiday Inn in San Francisco was a good clean hotel also with a good view. I could go on and on about the locations, sights, wildlife, tours, night life and the food but would get cramp in my hands typing so much. All in all a very unforgettable holiday We will be going back but probably to Maui in Feb if the price is right.
Cheers Les - January
Just a quick e mail to thank you for booking such a great holiday to Hawaii for us. The whole trip to New York as well was amazing. The Hilton was a great choice and we were treated like royalty. Could not find any fault at all with any aspect of this holiday. It was truly wonderful, did not want to come home.
We will be going back to Hawaii, hopefully next year, so i will definitely be booking with you again.
June McRae - March
We fully intended to contact you on our return but still haven't read all our e-mails etc.! Needless to say we had a WONDERFUL trip. All the accommodation was just great. We really enjoyed the variety and those that you kindly booked were excellent. Thank you so much for the chocolate macadamias at the Aston on the Beach on Kauai and at the Outrigger, Kona coast - we especially enjoyed the latter with its adjacent snorkelling beach. The chox made us feel really special.
Sue and Iain - May
TailorMadeHawaii is a trading name of Charter Travel LLP
LLP Registration Number: OC417107 | Registered Oï¬ƒce: 49 Greenacres, Woolton Hill, Newbury, Berkshire, RG20 9TA | Registered in England & Wales | Established since 1988 ABTA F8106 & ATOL 4151
Where TailorMadeHawaii acts as Agent for another Tour Operator / Airline.
TailorMadeHawaii will endeavour to ensure all Passengers' complete satisfaction in arranging their travel/holiday requirements. However, it must be understood that when we take your booking as Agents we accept no responsibility for the Principal named on your receipt. The Principal's Terms & Conditions will apply to your booking. Travel arrangements are booked for you, by TailorMadeHawaii as Agent, for the services supplied and where every effort is made by us to make all bookings as requested, TailorMadeHawaii cannot be held liable for any alterations or cancellations to these arrangements which are beyond our control.
Website Usage and Functionality
The holidays on offer on this website are regularly updated by our experienced sales staff. From time to time there may be occasions when holidays are no longer available or there has been a change of price which is scheduled for update on the website. On every occasion, our sales staff will endeavour to provide you with a holiday at the prices advertised and will inform you if prices and availability vary from those currently displayed on the website.
The pictures shown on this website are a sample of some of the properties available for your holiday in Hawaii. The vast majority of our properties are hotels but where privately owned properties are used they are furnished to the owners individual taste. With this in mind facilities offered (ie sleeping arrangements, games area, internet access, spa, conservation), furnishings, decor, and standards will inevitably differ. Any information or prices shown on the website are for information purposes only and may have changed before you make your booking. Although we make every effort to ensure accuracy of the website, information and prices occasionally change. You must therefore ensure that all details and prices are checked thoroughly by you at time of booking. Web site descriptions are made in good faith and every care is taken to ensure their accuracy, but no liability will be accepted in the event of any error or misdescriptions.
Charter Travel LLP may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability.
BOOKING CONDITIONS: SECTION B
Where TailorMadeHawaii acts as the Principal/Tour Operator
Â£250 minimum deposit per person is payable at the time of booking and the balance due not later than thirteen weeks prior to departure date. In respect of flight only, prices are subject to change without prior notice and can only be guaranteed after full payment has been received and tickets are issued (ten working days needed for cheque clearance). Any Airline/Tour Operators surcharges taxes or fuel increases, or extra service charges such as VAT, but not limited to, passed on to Charter Travel LLP, will be invoiced to you at any time up to time of departure. An amended invoice for any increase in taxes, surcharges or VAT applicable to the booking will be sent out where and when necessary. If Charter Travel LLP become liable for any further cost associated with the booking to the supplier Charter Travel LLP reserves the right to charge these additional costs to the client. Any late payments will be subject to a late payment supplement. For bookings made within twelve weeks of departure full payment will be required at the time of booking. For credit / debit cards /cheques which do not clear, a Â£20 administration fee will automatically be charged for each occasion a cheque or credit / debit card is presented for payment.
TailorMadeHawaii takes pride in providing its clients with quality properties and value for money. TailorMadeHawaii will supply any relevant addresses and telephone numbers required for your arrival. Any security deposits held by TailorMadeHawaii will be refunded within 8 weeks of vacating the property provided that:
- No damage has been caused in or around the property.
- Any person occupying the property during the rental period has not made any chargeable telephone calls to the house landline.
- Keys are received safely back to TailorMadeHawaii head office in England or, where keys have been collected locally they have been returned as instructed.
Flight details referred to on your initial emails, name checks and final contracts are planned to be operated by the airlines referred to, But Tailormadehawaii reserves the right to change airlines or aircraft types at any time, for commercial decisions it may be necessary to change your flights, flight times or carrier this will be classed as a minor change unless otherwise noted to you, you may not be notified of any minor changes we have made to your booking. Inflight entertainment and seating policies does not form part of your holiday contract.
The price of your travel arrangements is subject to surcharges on the following items, due to increases in changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of Â£1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
NOTE: Certain flight only bookings are sold on the basis that they are paid and ticketed by a specified date; failure to pay by this date may result in a higher fare being charged or the booking being cancelled and any deposits paid/due being forfeited.
CHANGES MADE BY YOU
If you wish to make a cancellation or amendment please do so in writing, using recorded delivery posting, enclosing the relevant amendment/cancellation charges as shown in the table in Section C.
IF WE CHANGE OR CANCEL YOUR BOOKING
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking, occasionally, we may have to make changes and make commercial decisions which may affect your booking, we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels, villa home owners and villa management companies etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these changes, most of which will be minor and minimal changes, while we will do our best to notify you of any minor changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you. Please note that carriers such as airlines and flight timings are subject to change, such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type or airline or airport groups, London airports are Heathrow, Gatwick, Stansted, Luton and London City, a change of accommodation to another of the same standard or classification. We will not pay you compensation if a minor change is made.
However, occasionally where significant changes are made we will make you aware of these changes as soon as reasonably possible if there is time prior to your departure. Examples of major significant changes, a change of the departure time of your travel arrangements of by over twelve hours or more, a change of UK departure airport, as long as that change is not from one London airport to another London airport. London airports are Heathrow, Gatwick, Stansted, Luton and London City, a significant change to your itinerary, missing out more than one destination entirely. If a significant change takes place you will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements of a comparable standard from Charter Travel if available, or upgrading any part of your holiday where available and pay the difference of the upgrade costs, or cancelling your booked holiday and receiving a full refund of all monies paid. In major significant changes, except where the major significant change arises due to reasons of force majeure, we will pay compensation as detailed below
We also reserve the right in any circumstances to cancel your travel arrangements, e.g., if the minimum number of clients required for a particular travel arrangement is not reached, failure by you to pay the final balance by the given due date (note if balance due date is missed then loss of deposit and cancellation charges will apply) or unacceptable behaviour or for reasons of force majeure. If it is necessary for Charter Travel to cancel your travel arrangements, in certain circumstances, we will pay to you compensation as set out below, with the exception of your failure to pay the balance by the given due date. Very rarely we may be forced by force majeure to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds or pay you any compensation or meet any costs or expenses you incur as a result.
We will not pay you compensation where we make a major change or cancel more than 12 weeks before departure or in the event of force majeure.
Period before departure within which notice of cancellation or major change is received by us and notified to you. Amount shown per adult. Child prices would be 50% of adult. .
|More than 91 days||Nil|
The compensation we offer does not exclude you from claiming more if you are entitled to do so.
FORCE MAJEURE : We regret neither we nor the supplier of the services in question can accept responsibility or pay any compensation where the performance of contractual obligations is prevented or affected by reason of circumstances amounting to 'force majeure'. Circumstances amounting to 'force majeure' include any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid an event such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, government action and all similar events outside the control of ourselves or the supplier.
OUR LIABILITY TO YOU:
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected your travel arrangements. Subject to paragraph (ii) below our liability in all cases shall be limited to a maximum of X2 of the costs of your travel arrangements. (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. (iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices (TailorMadeHawaii, 49 Greenacres, Woolton Hill, Nr Newbury, Berks RG20 9TA)
PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and/or benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to Â£5,000.
YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate and a confirmation detailing Charter Travel's Air Travel Organiserâ€™s Licence number 4151. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
In respect of all bookings
PLEASE NOTE REGARDING PAYMENTS
For New bookings made from the 13th January 2018 onwards, initial deposits can be made by debit and credit card or bank transfers, building society cheque, bankers draft, cash or personal cheque, all will be accepted. This deposit may vary depending upon the holiday costs and the components on the booking. The balance payment for the booking which will be due 90 days prior to departure (unless holiday components dictate earlier payments) can be paid via bank transfer into our bank account, bankers draft, building society cheque, cash or personal cheque, or corporate or business credit card with an administration charge of 2.50%, or by a corporate or business debit card with an administration charge of 1.25%, these charges will be made on the total ATOL receipt/invoice.
For all bookings made before 18th July 2017 the administration charge for a personal debit card will remain at 1.25% and for a personal credit card will remain at 1.95% on the total ATOL receipt/invoice or corporate/business debit and credit card administration charges as above. For bookings made after the 18th July 2017 interim or balance payments will be required to be paid by bank transfer, cash, personal cheque, bankers draft, building society cheque, or by corporate or business debit and credit card with the administration charges as above.
If you cancel your booking before your balance due date you will forfeit your deposit and must pay Â£100 per person cancellation charge. If you cancel after your balance due date you will have to pay the applicable cancellation charges which will be a maximum of 100% of the cost of the travel arrangements, plus the Â£100 per person cancellation charge. Cheques in payment of cancellation charges should be enclosed with notification of cancellation and sent by recorded post. If the total cost shown on your invoice/ATOL receipt states that the cost of your holiday includes a promotional discount, this discount will be forfeited if the balance is not received by the due date shown on the invoice/ATOL receipt.
We strongly advise that you insure against baggage, personal accident, cancellation and curtailment, medical and other expenses and personal money. If we have issued your policy please check your policy carefully to ensure that we have all the relevant information. This is important as failure to disclose information could invalidate your cover. Pay particular attention to ages of insured persons and any medical conditions.
MAIL - DOCUMENTS
Please note the majority of travel documentation, including original booking confirmation/invoices/amendments/schedule changes/ticket documentation/vouchers will be issued to you via email. Please check at regular times for correspondence from Charter Travel as we have been notified it often goes into your junk and spam filters. Also note we will use the email address originally supplied if you change your email address it is imperative you notify us so that we can update your booking information on our system. Where it is necessary to post items for your booking unless otherwise instructed by you, all mail will be sent by second class post and Charter Travel will take NO responsibility in the event of tickets lost in the post. There will be a subsequent charge for the issue of replacement documentation. You will be held responsible for any monies due and in some cases this will be the full price of the original ticket. A form of indemnity will be passed to you to claim the excess cost involved when/where possible. You can request insured special delivery for the additional cost of Â£20 plus suppliers charge.
CLIENTS - Making your booking and your checks
When a booking is made all final details will be sent through to you by email for you to verify what is required to be booked (referred to as our name and booking check which also has attachments sent with it) this is to be sure the booking details are accurate and correct as discussed and agreed with your consultant, this is prior to a booking being confirmed. By replying back by email and agreeing to this name and booking check you are agreeing to our booking terms and conditions as seen on this website, together with the attachments that have been sent to you (note this is not your ATOL receipt/invoice or contract). Once the booking details have been confirmed by you either verbally and then via email, the booking process will begin, after which, any alterations/amendments to the booking will be charged at the current rate appertaining at the time.
A booking has not been accepted by Charter Travel until we receive your email response and an invoice has been issued from our system, your ATOL receipt/invoice/contract will be sent to you via email or post with all attachments and detailing what has been agreed to and booked, clients are requested to check their invoice details thoroughly as soon as they are received and inform Charter Travel of any errors or omissions within 24 hours of invoice date by telephone, email and then registered post. This ATOL receipt/invoice is the written confirmation of your agreed confirmed verbal/emailed instruction. Charter Travel will take no responsibility for invoices lost, mislaid, unread, damaged or not received within the above mentioned period. Please note your balance due date is found on the front of your ATOL receipt or confirmation invoice, no further reminders will be sent. Late payments incur an automatic late payment charge and will result in the cancellation of your booking at a loss of all monies paid to date. We reserve the right to retain all monies paid to date.
All Tickets, Vouchers and Coupons are issued and arrangements made subject to the relevant Carriers' Conditions. Copies are available on request to TailorMadeHawaii. It is your responsibility to ensure that all documents are in order and that you arrive in plenty of time for checking in at the airport. Please reconfirm all flight timings outbound and inbound with the airline with which you are travelling 72 hours prior to departure. Please make a note of any reference number or contact name when reconfirming for future reference. In the case of a Passenger being refused permission to board the aircraft because of the failure to reconfirm the flight or behaviour unacceptable to the airline, no refund can be made.
SEAT AND MEAL REQUESTS
We strongly recommend that you check-in early for all flights, this can also assist with any particular seat requests you may have. Charter Travel has no control over aircraft seating, seat requests do not constitute a term of your contract with us, seat requests are the sole responsibility of the passenger. Any seat or meal requests made cannot be guaranteed and changes can occur up to departure, including paid seating or arrangements made directly with the airline. Different airlines deal with seat requests in a variety of ways and with different time scales, airlines may change their procedures during the life of your booking, schedule changes and flight updates is a normal occurrence however the seating may not be transmitted through the systems as you would expect. Although some airlines offer the facility to make seat requests online, and/or even charge for those seat requests, this is not always possible when booking a holiday through Charter Travel. Many of the holidays we offer are based on special discounted tour operator fares/ allocation fares / pre-advance & early booking package fares and due to operational reasons some restrictions may apply, such as but not limited to; airline references not being available immediately for you to login to manage your booking or pre request and pay for seating. Airline booking references will only be provided after full payment of the holiday including any refundable damage security deposit has been paid which is normally 12 weeks prior to departure, unless for fully priced published fares which are paid in full at time of booking and ticketed immediately. Online check-in may not be available to these types of reservations or reservations which includes infants. Charter Travel LLP are not responsible for any references obtained from third parties including Airlines and our suppliers as this could be incorrect or changed for a variety of reasons throughout the history and lifetime of a booking leading up to ticket issue due to many reasons such as, but not limited to; schedule changes, aircraft changes, airline cancellation of flights, airline booking class change, all of which are reported in our in-house reservation system and can only be viewed / accessed by Charter Travel LLP. Please note any advanced seating requests made in the interim with the airline direct (before Charter Travel LLP releases the reference to the client), whether paid for or free of charge, may be automatically cancelled by the airline. Charter Travel LLP do not have access to seating made by the passenger directly with the airline and will not be responsible for any monies paid directly to the airline which may not be refunded. We strongly advise you await your reference to be given by Charter Travel LLP allowing all checks and verifications to be carried out, as there is a risk you will be given an incorrect reference from other sources.
PASSPORTS, VISAS AND INOCULATIONS
All Passengers are responsible for their own Passport and Visa requirements and must check with relevant Embassies and/or Consulates. For those Passengers holding a British Subject Passport or any other nationality Passport a Visa will be required for most countries worldwide. Full 10 year Passports are now required for all countries and most countries now require Passports to be valid for at least 6 months after return landing. All children must have their own Passports. Please check with your own Doctor whether injections/inoculations are required for your chosen destination.
PASSING ON DATA
Any dissatisfaction/problem regarding your travel arrangements or any other products or services sold, must be reported and put in writing to the local agent/airline immediately (please keep a copy with the management signature on it). This must also be reported to Charter Travel LLP in England immediately if any dissatisfaction or problem has occurred. We will deal with your request from England. Charter Travel LLP reserves the right to liaise with the management and/or owners to remedy the situation once notified whilst you are in the resort. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the resort, the amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. Any dissatisfaction/correspondence/complaints still outstanding on your return must be put in writing directly to Charter Travel LLP Customer Service Dept., quoting your booking reference and all other relevant information within 28 days of returning home.
We are a Member of ABTA, membership number F8106. We are obliged to maintain a high standard of service to you by ABTAâ€™s Code of Conduct. We can also offer you ABTAâ€™s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we canâ€™t resolve your complaint, go to www.abta.com to use ABTAâ€™s simple procedure. Further information on the Code and ABTAâ€™s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved..
SERVICE AND AMENDMENT CHARGES ON A CONFIRMED BOOKING
In certain circumstances it is necessary to apply a service charge for the services we provide. Itemised below are the services for which we make a charge and the range of fees charged.
All monies paid by you for the air holiday package/flights shown are ATOL protected by the Civil Aviation Authority. The ATOL holders name and ATOL number are shown. For more information see the ATOL holder's Terms & Conditions.
|Cancellation (In addition to loss of deposit)||Supplier's charge + Â£100.00 per person|
|Name Change||Supplier's charge + Â£175.00 per person|
|Date Change||Supplier's charge + Â£175.00 per person|
|Late Payment Supplement, where applicable as dependent on booking rules and conditions||Supplier's charge + Â£50.00 per week (up to 4 weeks and then cancellation procedures will apply)|
|Refunds back to client||Â£90.00 per person service fee (min Â£90.00 per booking)|
|Amendments to confirmed bookings||Supplier's charge + Â£90.00 per person service fee (min Â£90.00 per booking)|
|Special Requests after booking has been confirmed (e.g. vegetarian meals, sky cots, etc)||Supplier's charge + Â£25.00 per person service fee(min Â£50.00 per booking)|
|Ticketing Fee||Supplier's charge + Â£30.00 per ticket service fee|
|Taking promotional vouchers||Â£60.00 per person service fee (min Â£120.00 per booking)|
|Arranging passports and visas||Suppliers Charge + Passport/Visa fee + Â£50.00 per person service fee|
|Pre-booking airlines seats after confirmed booking and paperwork received||Airline charge + Â£10.00 per person (min Â£20.00 per booking)|
|Pre-booking specialist equipment (e.g. Ski packs etc)||Supplier's charge + Â£30.00 per person service fee (min Â£60.00 per booking)|
|Accommodation only bookings||Supplier's charge + Â£60.00 per week service fee|
|Bookings under Â£150.00 in value||Â£60.00 service fee|
|Late booking charge - Inside 4 weeks of travel||Supplier's charge + Â£25.00 per person service fee|
|Planning tailor made itineraries||Â£150.00 (deducted from a confirmed booking)|
|Re-issue of lost or mislaid tickets/vouchers||Supplier's charge + Â£60.00 per person service fee|
|Re-issue of lost or mislaid ATOL receipt/insurance certificate||Â£50.00 per document service fee|
|International telephone/fax calls||Cost of calls + Â£30.00 service|
|Tickets dispatched by insured delivery||Suppliers Charge + Â£20.00 minimum charge service fee|
|Tickets dispatched by courier||Cost of courier + Â£30.00 service fee|
|Delivery of tickets by hand||Â£10.00 + Â£1 per mile (min Â£20.00 charge) service fee|
|Supplementary invoice due to surcharges/fuel surcharges/additional taxes made by airline/tour operator||Supplier's charge + Â£5.00 per person service fee(max Â£100.00 per booking)|
|Supplying information / documents to insurance companies||Â£90.00 per document service fee in advance of information being supplied|
Changes to Terms and Conditions
Charter Travel LLP may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site, and any changes to the terms and conditions will form part of your existing contract.
These terms and conditions are legally binding. A Court may strike out or override any part of these Terms and Conditions which it considers unreasonable, invalid or unlawful (whether an entire clause or only part of one) and enforce these Terms and Conditions as if the offending part had never been contained in it. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.